Refund policy
At ZIEL , your satisfaction matters.
Please note that we do not accept returns, but we are happy to offer exchange only under the conditions below.
🔄 Exchange Eligibility
To qualify for an exchange:
-
Items must be unused, unworn, and unwashed.
-
Items must have original tags and packaging.
-
You must request the exchange within 3 days of delivery.
-
Exchange is available for size or color only, based on stock availability.
🚫 Non-exchangeable Items
We cannot exchange:
-
Worn, washed, or damaged items
-
Items without original packaging or tags
-
Accessories or items marked “final sale”
-
Hygiene-sensitive items
🔁 How to request an exchange
Please email us at ziel.store.official@gmail.com with:
-
Your order number
-
The item you want to exchange
-
The new size or color you want
-
A clear photo of the item (unused with tags)
Our team will reply within 24–48 hours with the next steps.
🚚 Shipping for Exchanges
-
Customers are responsible for the shipping cost of sending the item back.
-
ZIEL will ship the exchanged item once we receive and inspect the returned product.
📍 Contact Information
For any inquiries, please contact us:
Email: ziel.store.official@gmail.com