Refund policy

At ZIEL — Casual Wear (Unisex), your satisfaction matters.
Please note that we do not accept returns, but we are happy to offer exchange only under the conditions below.

🔄 Exchange Eligibility

To qualify for an exchange:

  • Items must be unused, unworn, and unwashed.

  • Items must have original tags and packaging.

  • You must request the exchange within 14 days of delivery.

  • Exchange is available for size or color only, based on stock availability.

🚫 Non-exchangeable Items

We cannot exchange:

  • Worn, washed, or damaged items

  • Items without original packaging or tags

  • Accessories or items marked “final sale”

  • Hygiene-sensitive items

🔁 How to request an exchange

Please email us at ziel.store.official@gmail.com with:

  1. Your order number

  2. The item you want to exchange

  3. The new size or color you want

  4. A clear photo of the item (unused with tags)

Our team will reply within 24–48 hours with the next steps.

🚚 Shipping for Exchanges

  • Customers are responsible for the shipping cost of sending the item back.

  • ZIEL will ship the exchanged item once we receive and inspect the returned product.

📍 Contact Information

For any inquiries, please contact us:
Email: ziel.store.official@gmail.com