Shipping policy
Delivery Areas
We currently ship orders across Egypt.
International shipping is available upon request — please contact us for more information.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
A tracking number will be sent once your order has shipped.
Delivery Time
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Cairo & Giza: 1–3 business days
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Other Governorates: 3–6 business days
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International orders: 7–14 business days (may vary depending on destination and courier)
Delivery times may be affected by weekends, holidays, or courier delays.
Shipping Fees
Shipping fees are calculated at checkout based on your location and courier service.
You will see the final shipping cost before completing your order.
Cash on Delivery (COD)
COD is available for most regions within Egypt.
Additional handling fees may apply depending on the courier.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS (depending on courier options available in your area).
Incorrect or Incomplete Addresses
Please ensure your address is entered correctly.
ZIEL is not responsible for delivery delays or lost packages caused by incorrect or incomplete information provided by the customer.
Lost or Delayed Shipments
In rare cases, couriers may experience delays.
If your order is significantly delayed, please email us at:
📩 ziel.store.official@gmail.com
We will assist you in tracking your package.
Contact Us
For any shipping-related questions, please contact us:
📧 ziel.store.official@gmail.com