Terms of service

Welcome to ZIEL — Casual Wear (Unisex).
By using our website https://zielofficial.com, you agree to the following Terms of Service.

1. Overview

This website is operated by ZIEL — Casual Wear (Unisex).
Throughout the site, “we”, “us”, and “our” refer to ZIEL.
By accessing or purchasing from our store, you accept these terms, policies, and notices.

2. Online Store Terms

  • You must be at least 18 years old or have parental consent to shop with us.

  • You agree not to use our products for any unlawful purpose.

  • Prices, promotions, and stock availability may change without prior notice.

3. Product Information

We aim to provide accurate product descriptions, colors, and sizing.
However, slight variations may occur due to screen settings, lighting, or manufacturing.

We do not guarantee that all items will remain available at all times.

4. Billing & Payment

When placing an order, you agree to:

  • Provide accurate personal and payment information

  • Use a valid payment method

  • Pay any applicable fees, shipping costs, or taxes (if applicable)

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

5. Shipping & Delivery

Delivery times may vary depending on your location.
ZIEL is not responsible for delays caused by couriers, holidays, or unexpected events.

More details can be found in our Shipping Policy.

6. Exchange Policy (No Returns)

We do not accept returns.
Exchanges are available under specific conditions described in our Exchange Policy.

Customers are responsible for shipping costs related to exchanges.

7. Accuracy of Account Information

You agree to provide accurate and updated information when:

  • Creating an account

  • Placing an order

  • Updating your details

We are not responsible for failed deliveries caused by wrong or incomplete information.

8. User Comments & Submissions

If you send feedback, suggestions, or comments, you grant ZIEL permission to:

  • Edit

  • Copy

  • Publish

  • Distribute

We may use this information to improve our brand and services.

We are not obligated to maintain confidentiality of suggestions unless required by law.

9. Prohibited Uses

You agree not to use the site for:

  • Illegal activities

  • Violating laws or regulations

  • Uploading harmful code or malware

  • Collecting information about other users

  • Harassing, abusing, or discriminating against others

Violation of these terms may result in termination of access.

10. Third-Party Tools & Links

Our store may provide access to third-party services.
We are not responsible for the accuracy, content, or actions of third-party websites.

Use these services at your own risk.

11. Disclaimer of Warranties

We do not guarantee:

  • Continuous or error-free operation of the website

  • That defects will be corrected

  • That the site will be free from bugs, viruses, or security issues

You use our site at your own risk.

12. Limitation of Liability

ZIEL is not liable for:

  • Personal injury

  • Losses arising from misuse of products

  • Delayed or lost shipments

  • Unauthorized use of your account

  • Technical issues affecting your shopping experience

To the maximum extent permitted by law, ZIEL’s liability is limited to the amount paid for your order.

13. Changes to Terms

We may update these Terms of Service at any time.
Changes take effect immediately once posted on this page.

14. Contact Information

For any questions about these Terms, please contact us at:
Email: ziel.store.official@gmail.com
Location: Cairo, Egypt