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Orders & Shipping

Q: When will my order ship?
A: Orders ship within 3–5 business days after confirmation.

Q: How long does delivery take?
A: Cairo & Giza: 2–4 business days. Other Governorates: 3–5 business days.

Exchanges

Q: How do I exchange an item?
A: You can request an exchange within 3 days of receiving your order if the item is unworn and in its original packaging with tags attached.

Q: Are there any fees for exchanges?
A: Return shipping fees are the responsibility of the customer.

Q: How long does the exchange process take?
A: Once we receive and inspect the returned item, your new item or store credit will be processed within 2–3 business days.

Q: What happens after my exchange is approved?
A: Once we receive and inspect the returned package, we’ll issue a store credit or exchange the item with another size, color, or product (based on availability).

For full details, please visit our Exchange Policy page.

Payments

Q: What payment methods are available?
A: We accept Instapay, cash on delivery (in selected areas), and local wallets.

Q: Are online payments secure?
A: Yes, all payments are processed securely through trusted gateways.